FAQs

Where are you located?

We are located on the main floor at Canyon View Medical Plaza, 2373 G Road, Suite 100, Grand Junction, CO 81505.  Our Physical Therapy Department is located in the same building, main floor, suite 130.

Where should I park?

Parking is available in front of the building.

What do I need to bring with me to my appointment?

You will be asked to complete a New Patient Registration Packet upon arrival. Please bring your copay (if applicable), current insurance card, any worker’s compensation or liability insurance information, a referral from your primary care physician (if applicable), medication list, and any appropriate x-rays or scans previously done (bring the actual scan not just the paper report). Radiology studies that were completed within the local area often times can be viewed electronically; our staff can help direct you with this information. If you do not have insurance you will be required to pay a $200 deposit at initial appointment; arrangements for payment plans are based on patient needs.

How long will my office visit take?

Please arrive 15 to 20 minutes prior to your appointment to ensure completion of your paperwork and register. Completing the necessary forms in advance will shorten this process. Click here for our patient forms. Your appointment allows time to address one priority problem. Your anticipated wait time may be longer than a general practitioner’s office because we are a specialty office. The length of your visit depends on the complexity of your case as well as the complexity of others that are being seen that day. We ask that our patients be prepared to spend as much as two hours in our office on the day of their initial appointment. This will allow for enough time for our staff to obtain your past general medical history, assess the history of your current injury or condition, and obtain x-rays if necessary.

How do I get copies of my medical records or x-rays from your office?

If you need copies of your medical records, please call our main number 970-245-0484 and ask for our Medical Records department. In accordance with state and federal law, we must have you sign the Authorization for Disclosure of Protect Health Information form.

I was hurt at work or injured in accident, what do I need to bring with me to my appointment?

You will need to bring your worker’s compensation company’s name, address, your claim number, and an adjustor or contact person’s name and phone number (if applicable).

Will I need to fill out paperwork each time I visit your office?

In order to have the most up to date information on file, our physicians require patients to fill out new paperwork at least once a year. We will ask patients to fill out a new form if they are being seen for a new ailment even if they have been seen in the past year.

What happens if I need surgery?

If you have an orthopedic problem that requires surgery, your physician will explain your options and answer any questions or concerns you may have. Our staff will assist you in scheduling and pre-authorizing your surgery with your insurance.

What forms of payment do you accept?

For your convenience we accept cash, check, debit card, VISA, MasterCard, or Discover Card.

What do I do in case of emergency?

Our phones are answered by our office staff from 8:00 a.m. to 5:00 p.m. Monday through Friday. If a true medical emergency arises after hours please call 911. Calls after hours are directed to an answering service and messages will be transmitted to the doctor on call.

What if I can’t pay my bill in full?

Please call our main number, 970-245-0484 and ask to speak with our Billing Department. We will be happy to assist you with your insurance billing and setting up a payment plan.